Returns

Make a Return
*PLEASE NOTE: Exchange items will be sent out via Royal Mail 2nd class post, please allow up to 7 days from receipt for your exchange to processed.

STEP 1:
Print and complete the Order Returns Form.

STEP 2:
Send the items you wish to return along with your Order Returns Form to:

Mailsports International Ltd
Unit 1
Wessex Road
Bourne End
Bucks
SL8 5DT


Unwanted Goods
You can return a product within 14 days of the date on which you received it and we will refund you any money which you have paid us for that product. The product needs to be in an ‘as new’ condition and complete with all packaging and components. All you pay for is the return postage of the goods.

We recommend you use a secure delivery method which requires a signature upon receipt (such as Royal Mail First Class Recorded Delivery) and which insures you for the cost of the items being returned, as in the rare event of the parcel going missing you are responsible for the returned products until they reach us.

If you return a product to us that is not in an ‘as new’ condition we reserve the right return the product to you.


Faulty Goods
If you receive an item from us which is faulty, which you did not order or for any other reason which is our fault, please contact us by telephone (on 01628 529206) or email (Lesley.sales@mailsports.co.uk) to inform us within 14 days of receipt and we will arrange a refund or replacement. We will refund the actual return postage fee up to a maximum of £5.00.

Please note that you are welcome to come to our shop in Bourne End to exchange products bought via our website.

You will be responsible for the item or items until they reach us. For your own protection, we suggest you use a secure delivery method which requires a signature upon delivery such as Royal Mail First Class (Recorded Delivery).

Please read the FunSwimShop Terms and Conditions.