Help & Delivery

Your order's in safe hands

We know that getting your items quickly is important to you, so we make every effort to process your order as quickly as possible.

Xmas Delivery
- Royal Mail's last recommended order date for Xmas dellivery is Friday 16th December
- Deliveries may take longer over the Xmas period due to high volume with Royal Mail
- We will be sending out orders as normal over the Xmas period

Deliver Fees

UK DELIVERY ONLY Royal Mail 2nd Class £3.99
FREE when you spend over £30!
- Delivery within 3 to 5 working days
- Orders received on Saturday & Sunday despatched the following Monday (excludes holidays)

*USA customers please order from FunSwimShop USA

Where we deliver to
- FunSwimShop.co.uk delivers to the UK only
- Customers in the United States please visit www.funswimshop.com
- At present, we are unable to fulfill shipments to P.O. boxes

How to order & Payment Methods
Ordering is easy and you can do it in four different ways:

Online:
- Credit Card (Visa Debit, Visa Electron, Solo, Visa, Mastercard)
- PayPal (Visa, Visa Delta, Mastercard, Maestro, Switch, Solo, American Express)
- Google Checkout (Visa, Mastercard, Solo)

Telephone: 0844 35 11 477
- Credit Card (Visa Debit, Visa Electron, Maestro, Solo, Visa, Mastercard)

Post:
Please note that cheques must clear before orders can be shipped and should be denominated in UK Pounds, drawn on a UK bank and made payable to Seriously Fun Direct Ltd. Please also remember to include delivery fees otherwise there may be a delay in processing your order. For all the offline numbers and addresses you may need please check our contact details.

Order processing
In stock orders are dispatched from our warehouse on working days (excludes weekends & holidays), subject to stock availability and any security checks.

We dispatch orders normally on regular business days throughout the holidays.

During times of peak seasonal demand (for example Valentine's Day, Father's Day, but especially Christmas) there may be a slight delay in the dispatch of your order, so please check our homepage for details and allow extra time for delivery.

Security & card safety
Your safety is guaranteed because funswimshop.co.uk uses the latest security measures to protect your details when you shop with us, see our Safe Shopping Guarantee. We use 128-bit SSL Software to encrypt your credit/debit card information when you place an order on our secure server, which means that only we are able to decrypt the information in order to process your transaction.

After you click on the "Proceed to Checkout" button, secure pages are indicated by:
- the web address changing from "http://" to "https://"; and
- a "padlock" symbol (or key) in the bottom right-hand status bar of your web browser.

FunSwimShop.co.uk is accredited with the following:

	ISIS FunSwimShop UK is an ISIS compliant website, please click on the logo for more information.
	IDIS FunSwimShop UK is an IDIS compliant website - click on the logo for more information.

Complaints
We welcome all feedback about our service and we aim to deal with any problems or difficulties experienced by our customers both quickly and fairly.

If you feel you have a complaint you wish to make please e-mail us at info@funswimshop.co.uk or call 0844 35 11 477.

We have a simple but comprehensive returns and refunds policy which means that most queries can be resolved quickly and easily over the phone. For issues that cannot be resolved immediately we will respond within 24 hours either resolving your complaint or with an expected timescale for resolution of the issue.